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Department: Operations

Reporting to: Restaurant Manager

Role Purpose

  • Acts as a team leader and ensures the smooth operations of the outlet.
  • Acts as a channel of communication between the staff and management.
  • Delivers exceptional dining experiences to the customers and sets an example to the waiters in terms of service and leadership.

Role Attributes

  • This person should connect and build relationships with customers and anticipate their needs. They should be empathetic to customers and employees and have effective conflict-management skills when dealing with an irate customers. Very strong customer focus at all times and an ability to stay energetic and motivated throughout the shifts. They should be able to identify issues and escalate them to management when necessary. This role requires an ability to handle pressure.

Key Performance Areas

  • Offering customer service according to the standards prescribed by the company and in line with the brand DNA of the store;
  • Maintain cleanliness and hygiene levels at the outlet;
  • Preparation of all service stations prior to service;
  • Manage outlet operations;
  • Delivery Platform management.

Leadership, management, and growth

  • Support and guidance to waiter staff during service;
  • Meaningful and effective communication with waiters and restaurant management.

Key attributes

  • Customer service, focus, communication, friendliness, and confidence.
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9 Comments

  1. KYOMUBI AGNES

    Such a great opportunity to work with a great restaurant

    Reply
  2. Musiime phiona

    I am humbly applying for the above post i have been working as an admin at net worth consult limited and i too worked at dolphines suits hotel As accounts assistant i believe with that i best fit for this post thank u .
    Yours sincerely
    Musiime phiona
    0758441610
    0785557614

    Reply
  3. Tumwizere

    Can’t access my application can’t grow through is there any other way I can be helped am using an android phone

    Reply
  4. PETER junior

    I have the experience in hotel management

    Reply
  5. Kyomugasho sarah

    Am so much willing to work with such restaurant

    Reply

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